FAQ:
1) How is the quality of your products?
DXWY is a manufacturer certified by ISO9001 and ISO14001.
We guarantee 100% inspection before shipment, maintaining a product qualification rate of 99.7%.
We also conduct aging and reliability tests.
2) Can we get samples before placing a formal order?
Of course, we can prepare samples for you at any time, but we kindly request that you pay for the sample fee and shipping costs.
3) What is the lead time for samples and mass production?
DXWY's standard samples take 1-10 days, and mass production takes 15-21 days.
Note: Special products can be delivered in as little as 21 days.
4) Can you provide long-term supply?
Yes, we can guarantee a stable supply for at least 5-10 years.
If there is a stock shortage, we will develop alternative solutions in advance to ensure product reliability and stability.
5) Is there a minimum order quantity requirement?
We can meet both large and small order needs. Please consult our sales staff for details.
6) How can I customize your products according to my own ideas? First, we need you to tell us your customization ideas and reference drawings.
Our engineers will conduct a design evaluation, produce samples, and test the reliability of the samples.
Then, we will conduct small-batch trial production and test reliability again. Once the reliability is fully stable, we can begin mass production.
7) Can I customize my own silkscreen logo, product number, or product label on your products?
Of course, but there may be a minimum order quantity. Please consult our sales staff for details.
8) What is your after-sales service like?
The warranty period is 12 months.
Within 12 months of receiving the product, you can contact us at any time with any questions, and we will reply within 24 hours.
If we request the product to be returned to us, we will fully bear the return shipping costs.
9) What shipping methods do you use?
We have long-term partnerships with shipping companies such as DHL, UPS, FedEx, SF Express, etc.
Contacts：Leewen
Email：leewen6699@gmail.com
Professional manufacturer of TFT LCD modules, Reasonable price and excellent quality. Because we are a factory and not a distributor.
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